Secure mobile texting is here to stay. That’s what hospitals that have replaced their pagers with secure mobile texting say. Take these examples:
- According to a study published by the University of Pennsylvania Hospital, patients whose physicians used secure mobile texting were able to experience a 14% reduction in length of stay compared to patients whose physicians used pagers.
- Data analysis at a MicroBloggingMD client showed that groups who used our solution had a 70% decrease in the time to first patient orders compared to a non-MicroBloggingMD service.
Now, as The Joint Commission clarifies rules for texting patient orders with the Centers for Medicare & Medicaid Services (CMS), it’s the perfect time to evaluate solutions that can significantly improve quality of care. Our MicroBloggingMD secure messaging app was developed precisely to support a provider’s ability to expedite patient orders securely while granting full access to clinical intelligence when mobile.
Want to know more? Contact us today to get your questions answered.
While The Joint Commission works with the Centers for Medicare & Medicaid Services (CMS) to clarify rules for texting patient orders, hospitals have new questions to consider.
We’ve had the benefit of discussing this topic with our clients.
Among the concerns are:
- Questions regarding hospital personnel ordering policy
- The potential impact on CPOE
- Auditing order message content to ensure compliance.
Answer: Our MicroBloggingMD secure messaging app was developed precisely to support a providers ability to expedite patient orders securely while granting full access to clinical intelligence while mobile.
There remains speculation, however, on whether The Joint Commission and CMS will consider a patient order generated by a secure messaging application and posted using current interoperability standards to the electronic patient record as possibly qualifying for CPOE?
We’d like to help you understand what you need to consider moving forward with HIPAA-compliant Enterprise Secure Messaging. Please contact us today to get your questions answered.
In an update to our earlier post, The Joint Commission announced on June 8th that it will delay approval of secure texting of patient orders until late September.
In collaboration with The Centers for Medicare & Medicaid Services (CMS), The Joint Commission stated it will develop “additional guidance” to ensure secure texting of orders is implemented safely and in congruence with the Medicare Conditions of Participation.
The Joint Commission and CMS are targeting late September for the release of a “comprehensive series of Frequently Asked Questions (FAQ’s)”, intended to “assist health care organizations with the incorporation of text orders into their policies and procedures.”
For more information on how you can respond to physician inquiries regarding using secure messaging for orders please contact us.
You can read The Joint Commission’s full article here.
The Joint Commission made a huge change recently when it announced that it has ended its long-time ban on clinician secure texting and messaging of patient orders. From a privacy standpoint, the ban made sense at a time when, “texting applications were unable to verify the identity of the person sending the text or to retain the original message as validation of the information entered into the medical record,” as the commission wrote. In addition, “the technology available could not provide the safety and security necessary to adequately support the use of text messaging for orders.”
Kudos to the commission for recognizing that a number of secure texting applications have been developed since the ban was instituted in 2011. However, just because it’s now permissible to use texting and messaging as a way to transmit patient orders, clinicians must still adhere to specific guidelines, including:
- A secure sign-on process
- Encrypted messaging
- Delivery and read receipts
- Date and time stamp
- Customized message retention time frames
- A specified contact list for individuals authorized to receive and record orders.
Organizations allowing text orders are expected to comply with Medication Management (MM) Standard MM.04.01.01, which addresses the required elements of a complete medication order and actions to take when orders are incomplete or unclear.
Our MicroBloggingMD app already meets all of these requirements—and many others. It allows providers to send secure text messages and subscribe to patient-specific clinical events. In addition, it provides access to patient lists with the ability to drill down into the patients EHR in a secure mobile environment.
We’d like to help you understand what you need to consider moving forward with HIPAA-Compliant Enterprise Secure Messaging. Please contact us today to get started.
Our second post features another excerpt from our interview with Romic Eskandarian, Pharm. D., Director of Pharmaceutical Services at Glendale Adventist Medical Center, discussing the reason he looked at MicroBloggingMD to help improve outcomes and the results his team is achieving.
Have you experienced the results you were looking for with MicroBloggingMD? If so, please explain.
Yes. MicroBloggingMD has been able to meet our expectations. Mb has provided the grand work of obtaining clinical data in many daily clinical pharmacy activities.
The intensive glycemic project is ongoing and demonstrating impressive results. Since the introduction of the Basal-bolus project, we’ve seen an 11 point reduction in POC glucose for the entire patient population. Patients on the protocol exhibit significant reduction in average glucose following the initiation of the intervention versus similarly hyperglycemic patients without intervention. Preliminary estimates indicate that the target hyperglycemic population length of stay (LOS) has been reduced by .14 days per patient.
Check back next week for the concluding post, and if you’d like to learn more about how MicrobloggingMD can help you reduce length of stay, please contact us at: MicroBloggingMD.firstname.lastname@example.org.
We recently interviewed Romic Eskandarian, Pharm D. Director of Pharmaceutical Services, Glendale Adventist Medical Center after his talk at the Hospital Association of Southern California‘s Southern California’s Patient Safety First Collaborative, a one-day conference attended by hospitals participating in the Patient Safety First program.
Below Eskandarian discusses why he turned to MicroBloggingMD to help improve outcomes and the results his team is achieving. What follows is the first of three blog posts we will be sharing from a recent interview.
Romic Eskandarian: While we have used the MicroBlog for a number of clinical initiatives, our first significant usage was to solve data collection, notification and management issues in a targeted project evaluating efficacy of intensive intervention with hyperglycemic patients.
We were able to incorporate & channel clinical results from pharmacy, chemistry and microbiology using MicroBloggingMD, then pivot and present the data in a meaningful form. The intervention opportunities presented to us has been very beneficial.
The specific project required evaluating vast amounts of real-time data and performing historical assessments to identify potential candidates for aggressive glycemic intervention. We established a threshold of multiple elevated glucose values within a specific time frame which was adjusted over the course of the project. We were able to create parameterized alerts from our criteria. Performing these selections manually would require significant resources. The real-time nature of the alerts allowed rapid response and improved outcomes.
The next installment targets specific results being achieved through the Basal-bolus program using MicroBloggingMD.